Setup is wrong
Repo, deck, product URL, or file was read badly.
Send the link or file name and the first bad screen.
Supportsoloop Support
If soloop gets stuck, start here.
Send the task, the error, and the page you were on. We will tell you what broke and what to do next.
Where to start
Pick what broke.
Task is stuck
Plan, Analyst, Social, or Coding is queued, failed, or silent.
Send the task ID and the last message you saw.X post failed
OAuth, quota, replies, image upload, or the 3-day comment watch broke.
Send the X account, post URL, target URL, and exact error.Credits or billing
Credits ran out, checkout failed, or plan access blocked a task.
Send your account email and the blocked task.Reply order
Work stops first. Nice-to-have waits.
TodayLocked out
TodayApproved task stopped
Next business dayNeed a product call
Send this
Short tickets get fixed faster.
- Account email.
- Project name or URL.
- Task ID.
- Last error or message.
- Repo, document, X post, or target URL.
- What you clicked right before it broke.
What we can debug
Plan tasks, research runs, X posts, comment watch, code runs, and credits.
What waits for you
X posting and code changes wait for approval. If a card failed, send that card.
What is not a bug yet
Reddit, cold email, ads, and full auto-run are not live in soloop yet.
Still blocked