A file or link was not read correctly
Soloop missed context from your code, document, image, or product link.
Send the link or file name and explain what Soloop missed.
SupportSoloop Support
If Soloop gets stuck, start here.
Send the task, the error, and the page you were on. We'll tell you what broke and what to do next.
Where to start
Find the issue you need help with.
Task is stuck
A task is waiting, has failed, or has stopped showing progress.
Send the task ID and the last message you saw.A connected account needs attention
Soloop could not publish, send, or finish a task using a connected account.
Send the service name, account name, task ID, and exact error.Credits or billing
1 credit = 1 task. Contact us if your balance looks wrong, checkout fails, or billing blocks a task.
Send your account email and the blocked task.Reply order
We prioritize issues that stop your work.
First priorityAccount access
Next priorityTasks or billing blocking your work
ThenProduct questions and feedback
Send this
Help us find the problem.
- Account email.
- Project name or URL.
- Task ID.
- Last error or message.
- The affected file, code repository, post, or link.
- What you clicked right before it broke.
Check the latest result
Open Tasks for the status, result, and error. Include the task ID so we can find the same record.
Check account access
A connection may need to be restored or may have reached a service limit. Send the message shown in your workspace.
Include the charge or task
For a credit or payment issue, send your account email and the task or invoice reference. Do not include card details.
Still blocked